FAQ

 

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Before You Buy

Measuring Guides

How to Match Your Door Style

We can help!

If you are having trouble determining which style of door you might have in your home, we can assist you.

Please fill out our Match My Cabinet Doors form to upload pictures.

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We will need three pictures:

  • Entire Door - front of the door/drawer front view
  • Outside Edge - face of the door to the back of the door
  • Inside Edge - where the "frame" meets the panel

In addition, you will also want to match the joint construction style. Our kitchen cabinet doors and drawer fronts can be order with cope-and-stick construction, miter joint construction, or slab style construction.

 What is overlay?

Cabinet overlay refers to the way cabinet doors and drawers are positioned relative to the cabinet frame, with full overlay doors covering the entire frame for a seamless look, or partial overlay doors revealing part of the frame.

Read our guide on how to measure for overlay. 

CabMod Terms of Service

Due to the custom nature of our products, it is very important that you read our full Terms of Service page.

What Type of Warranty and Guarantee Does CabMod offer?

Due to the custom nature of our products, it is very important that you read our full Warranty & Guarantee page.

Cabinet Doors and Drawer Fronts

What is PreBoring?

Prebore means your doors will arrive with holes already routed out for European / Concealed style hinges.

We offer these in many standard configurations.

The most standard choice you need to have is what kind of hinge you are going to use.

1P has a the 1 ⅜” hole for the cup and two small pilot holes for screws. These are usually used in wood doors and are the most common. These are commonly known as Cup Only.

Additionally, we offer a 3 hole version, with the 1 ⅜” hole plus two 5/16” holes for hinges which offer pre-formed dowel connections. These are usually used on laminate doors, and are commonly known as Cup and Dowel.

 

Most commonly the doors are 3 ½” from the top and bottom, and ⅛”, or 3mm, the edge of the door to the left most portion of the cup. We can also ¼” (6mm) for some styles of hinge, though these are uncommon.

Lastly is the location. Due to options like routed finger pulls, we require clarification if a door is to have boring on the left or the right side. For square panel or slab doors, it does not matter if you are not getting routed finger pull options. Doors can be simply rotated. If you are, or are getting an arched door option please confirm what you need them to be.

Also, doors over 36” in height will, by standard, have 3 boring locations, one each 3 ½” from the top and bottom, and one in the center of the door. Under 36”, doors will have 2 boring locations, both 3 ½” from the top and bottom.

 

If you need further clarification or help with a special request, please feel free to contact us.

What is MDF?

MDF = Medium Density Fiberboard

MDF is very similar to particle board, but denser.

MDF is typically only used for painting and cannot be clear coated or stained. All of our Thermofoil cabinet doors and drawer fronts have an MDF core.

What is the Difference between a Door and a Drawer Front?

Dimensions, grain direction, width of the stiles & rails.

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The grain in a door panel runs vertical (up & down). Drawer fronts have a horizontal grain pattern (left to right).

Typically, door stiles/rails are 2-1/4" to 3" wide. Drawer fronts will have reduced rails.

Drawer Front Construction Options

Our drawer fronts are available in solid, 5-piece, and routed construction in a variety of customizable styles, materials, and finishes.

Lazy Susan Doors

Any of our doors can be used for a Lazy Susan application.

The important thing to know is how you will be installing / attaching the doors to your cabinet.

3 of the 4 sides of your doors must be square, so we recommend using Shaker style cabinet doors.

Examples and measuring instructions:

Bifold or Piano hinge

  • Measure the opening and add overlay amount to hinge side of door only.
  • The stile where the corners touch must be square.

Butt Joint

  • For the “Back” door - Measure the opening and add overlay amount to hinge side of door only. This door will need a larger stile
  • For the “Top” door - Measure the opening and add overlay amount to hinge side of door only. then subtract 13/16” (thickness of the door it will sit on).

Attached to Lazy Susan

  • Measure the opening and subtract 1/8”. This door will need a larger stile
  • For the “Top” door - Measure the opening and subtract 1/8”. Then subtract another 13/16” (thickness of the door it will sit on).

Does CabMod provide glass panels?

No.

Most of our cabinet door styles can be prepared to accept glass, but we do not provide the glass.

How to Install Glass Panels

All of our doors are routed to accept 1/8" thick glass. You can install using either rubber or wood stops—which we sell at the time of purchase.

We recommend rubber stops because they are easier to install.

  1. Trim the rubber stops to fit the frame pieces
  2. Insert the Rubber Stops into the grooves

Drawer Boxes

General Construction and Specs

At CabMod, we specialize in crafting a wide range of high-quality dovetail drawer boxes to suit almost any application and quantity. You can choose between prefinished dovetail drawers, whether you wish to assemble them yourself or receive them ready for installation.

CabMod tailors dovetail drawers to cater to the specific needs of every market segment. Whether you require precise custom specifications for premium kitchens or furniture, or if you're targeting a more budget-friendly market, our solid wood dovetail drawer boxes offer you a stunning solution.

We also provide a selection of related accessories, such as garbage/recycling bins and cutlery/utensil inserts, to enhance the functionality of your kitchen project. For added convenience, soft-close drawer slides can be included with your order. Our dovetail drawer boxes can be ordered to meet your exact requirements, whether you prefer them finished or unfinished.

When placing your order, please use the WIDTH x DEPTH x HEIGHT format, as illustrated in the diagram below. CabMod is here to make your cabinet projects as seamless as possible.

Drawer Box

Dovetail 

Dovetail drawer boxes use tails and pins to securely connect each side. All of our dovetail drawer boxes come assembled.

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Placing Your Order

Help Placing Your Order

There is a lot to consider when ordering custom cabinet doors.

  • Construction Style (raised, flat, or slab)
  • Material 
  • Finish (unfinished, painted, primed, clear coat, thermofoil)
  • Outside Edges 
  • Overlay/Inset

For more information on placing your order click here. 

Please Note: All orders must be paid for online. We do not take credit card information over the phone for your own protection. All our calls, chats and emails are recorded for quality assurance.

If assistance is needed at any point, please contact us.

How to Order Something that is not on the site

We have several ways of adjusting the styles on our websites and can often do custom orders for an addition charge. You can contact us with your inquiry.

Account and Payment

How Do I Save My Cart?

To save the items in your cart you must first create a CabMod.com account and be logged in. To create an account, choose "Register" in the top right of the homepage. Once you have created and logged into your CabMod.com account all items added to your cart will remain in your cart until you remove them on the view cart items page. You can safely log out at any time, knowing that the next time you log in, the items in your cart will still be there.

Issue creating an account

Creating an account is the best way to save your cart and stay updated on your order.

If you are experiencing any issues while creating an account, please contact us

How do I add Order Notes?

Order notes can be added in step 5 of checkout. Please note that order notes will be reviewed and our team may contact you with questions or adjustments to your orders' subtotal.

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How do I add my billing and shipping addresses? Can they be different?

Both your shipping and billing address are added at checkout. You can have your purchase delivered to an address that does not match your billing address.

My card is being declined

The most common reason your card payment is declined is because the billing address does not match the address on your bank file.

If you receive a denial message, please understand we will not be collecting payment from your account. Your bank may show the charge as pending. It is your bank’s responsibility to release the charged back to the account used.

Why didn't I receive an email confirmation?

There are various reasons you did not receive an email confirmation.

  • The order was not complete, due to issues beyond our control. In most instances you will notice that your items remain in your cart.
  • You have misspelled your email address. Double check that the email address you registered with is correct.
  • Check your SPAM inbox to see if the confirmation email is lost in there.

Shipping FAQ

When Will I Receive My Order?

Orders go into production immediately and cannot be changed once they've been placed. Orders placed after 3pm EST typically go in to production the following morning, or the next business day.

We are currently at 12-15 business days for production, and the shipping time depends on your location. For painted, primed, and stained, please allow for an additional 2 to 3 weeks for production. Shipping will take between 1-8 business days. Shipping to both Alaska and Hawaii will be for freight, which can take up to 4 weeks. Please refer to the service maps below to estimate your delivery date.

Holidays that will effect delivery

Please be aware of the delivery and phone schedule through the Thanksgiving, Christmas and New Year's Holidays.

Thanksgiving - We will be closed Thursday. Phones will be open the following day. 

Christmas and New Years - Normal deliveries will run thru December 22nd. We will have no deliveries from December 22nd thru January 2nd. Normal deliveries will resume on January 5. 

Our phones will be closed December 24th thru 26th & January 1st and 2nd ONLY. Offices will be open the rest of the time to process orders and answer any questions you may have. 

If you have any questions regarding the schedule, feel free to contact your inside or outside sales representative. We appreciate your business and look forward to this next Year! 

Our estimated delivery dates account for the following U.S. Holidays: 

  • New Year's Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • 12/24 - Christmas Eve
  • 12/25 - Christmas Day
  • 12/31 - New Year's Eve
  • 01/01 - New Year's Eve

Will I receive status updates for my order?

Yes! Status updates will be sent to you within 24 hours of each update tacking place.

Here are the status updates you will receive:

  • Processed: Your order and payment have been received and verified.
  • In Production: Your order is being manufactured. This takes approximately 12-20 days. We will provide an estimated ship date when available.
  • Shipped: Your order has shipped. We will provide your tracking number(s) and a link to the carrier's website to track your shipping status to delivery.
  • Delivered: Your order has been delivered. We will provide a form and appreciate if you complete the brief customer service survey to improve our business. We also love to see your finished project! Send us pictures at info@cabmod.com to show us the final result!

How long will my order take to get to me after it ships?

1-8 days

Orders typically take 1-8 business days in transit depending on where you are located. (Holidays may affect this time frame.)

Can I get expedited shipping?

Unfortunately, we are not able to offer expedited shipping at this time.

What carrier is shipping my order? Can I choose the carrier?

We ship via LTL common carriers.

Unfortunately, we cannot specify which carrier is used on your orders.

What if delivery services are unable to reach me by the phone numbers provided?

  • If we are made aware of this issue, by the carrier, we will contact you to set up delivery.
  • If we are unable to reach you by phone or email, the carrier will hold your shipment. In which case storage fees will accumulate, and you will be responsible.
  • You can call the carrier directly with the tracking information we have provided you.
  • If your shipment is returned to our warehouse, you will be charged for redelivery fees.
  • If you need further assistance, contact us.

Is there a discount on shipping rates?

We offer free shipping on orders over $1,500 before tax/shipping. Otherwise, we do not offer any discounts on shipping.

There's a Problem with My Order

Shipping Damage

To report shipping damage, be sure to take photos of the damaged packing, all damaged items, and the delivery receipt. Then, fill out our problem order form with the photos and a description of which items have been damaged.

We will do our best to get these issues resolved as quickly as possible.

Missing Product

In the event of missing items, fill out our problem order form with a description of all the items you are missing. We will do our best to accommodate accordingly.

Wrong Product Received

If you received incorrect items, please be sure to take clear photos with a tape measure (showing W x H).

Then, fill out our problem order form. If you are missing anything on your product such as prebore, finger pull notching, etc. be sure to take photos with a tape measure (showing W x H) to show the missing items. In the event a mistake was made on the part of Homize. Inc. and its affiliates, we will do everything in our power to correct the mistake.

My order was only partially delivered

Please be sure to check the all your tracking numbers and information from your order status email. If all of your tracking numbers show they have been delivered, please give us a call at or fill out our problem order formso we can get this resolved for you.

Another Problem

Please give us a call at or fill out our problem order form. We will do our best to resolve these issues as quickly as possible.

Making Changes to an Order

Can I cancel my order?

Unfortunately, under most case, orders cannot be cancelled. All orders are processed immediately.

DUE TO THE NATURE OF OUR CUSTOM PRODUCTS, ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED. ORDERS ARE PROCESSED IMMEDIATELY. ALL MEASUREMENTS, STYLES, SPECIES, SHIPPING TYPE AND DESTINATION ARE FINAL. THERE ARE NO EXCEPTIONS TO THIS POLICY. ALL ORDERS FOR OUR PRODUCTS ARE PROCESSED IMMEDIATELY, AND DUE TO THIS REASON NO CHANGES, ALTERATIONS, OR CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED.

Please ensure that you are 100% confident in the details of your order. Confirm that you have entered all your measurements, styles, models, finishes, billing, shipping, and account information correctly before finalizing your purchase.

I need to change my order.

Unfortunately, we are not able to make changes to your order after it goes into production.

DUE TO THE NATURE OF OUR CUSTOM PRODUCTS, ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED. ORDERS ARE PROCESSED IMMEDIATELY. ALL MEASUREMENTS, STYLES, SPECIES, SHIPPING TYPE AND DESTINATION ARE FINAL. THERE ARE NO EXCEPTIONS TO THIS POLICY. ALL ORDERS FOR OUR PRODUCTS ARE PROCESSED IMMEDIATELY, AND DUE TO THIS REASON NO CHANGES, ALTERATIONS, OR CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED.

Can I add more items to my order?

If more items are needed to complete your order, you will need to place a new order.

Our orders are processed and placed into production immediately after they are received. Because of this, we are unable to make any changes to the orders.

I need to change my shipping address

Changes to shipping addresses must be made at least 3 business days before the ship date, in order to be honored. No exceptions.

 

Can't find the answer? Let's get in touch!